Return and Refund Policy

Live Oak Coffee Co. – Return and Refund Policy

At Live Oak Coffee Co., we are committed to delivering fresh, high-quality coffee with every order. Because coffee is a perishable product roasted specifically for you, our return policy is designed to ensure both quality and fairness.

Fresh Coffee Policy
Due to the perishable nature of coffee, we are unable to accept returns on coffee products. However, if there is an issue with your order, we will make it right.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us.

Quality Concerns
If you are not satisfied with your coffee, please reach out to us within 7 days of delivery. We take pride in our coffee and will work with you to resolve the issue, which may include a replacement or store credit.

Order Changes & Cancellations
Because we ship to order, we may be unable to modify or cancel orders once they have been processed.

How to Request Help
To report an issue or request a return, please contact us at orders@liveoakcoffeeco.com with your order number and a brief description of the issue.

Our Promise
We stand behind every bag we roast. If something isn’t right, we’ll work quickly to make it right.